How do I contact the creator?
If you need help with your survey, order, or anything related to the project, you can reach me at [email protected]. I’m always happy to help and will get back to you as soon as I can.
Last updated: February 22, 2026 17:39
When should I complete my survey?
As soon as you can is greatly appreciated! Your response helps us finalize the production count and move everything into manufacturing. The deadline to complete your survey is March 6th.
Last updated: February 22, 2026 17:33
When will the order be locked and what does that mean?
Orders will be locked by the end of March. You’ll receive an email notification before your order is locked. Once an order is locked, you won’t be able to make changes to the items in your order. This helps us finalize quantities and move smoothly into production. You can still update your shipping address after your order is locked.
Last updated: February 22, 2026 17:36
When will my card be charged for shipping and survey add-ons?
Your card will be charged sometime in April for any shipping costs and survey add-ons. You’ll receive an email notification before the charge goes through, so you’ll know exactly when to expect it.
Last updated: February 22, 2026 17:37
When will my address be locked?
Addresses will be locked right before fulfillment, and the exact timing may vary depending on the items in your order. You’ll receive an email notification before your address is locked.
Backers who only pledged for pins and stickers will be fulfilled first, so their addresses will be locked earlier. If your order includes plushies or other items that ship later, your address will remain editable for a longer period.
Last updated: February 22, 2026 17:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.